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Privacy Policy*

This Privacy Policy explains how D!Mea Global Oy processes personal data on its website, in connection with contact requests, appointment bookings, and the management of possible customer and cooperation relationships.

1. Data Controller

The data controller is:
D!Mea Global Oy
Business ID: 3586089-5
Address: Sääskitie 10 A 2, 01490 Vantaa, Finland

2. Contact Persons for Data Protection Matters

For questions related to data protection, you can contact:
Vilhelmiina Vesterinen
vilhelmiina@dimeaglobal.com

Sampo Antila
sampo@dimeaglobal.com

3. What Personal Data Do We Collect?

We may process the following personal data:

  • first name
  • last name
  • email address
  • phone number
  • message content or a brief description of the contact request
    information related to appointment bookings, such as the booked time and any additional details provided in connection with the booking
  • necessary information related to customer or cooperation relationships
  • necessary information related to invoicing and accounting
  • cookie and analytics data related to the use of the website

We do not collect more personal data than is necessary for the purposes of processing.

4. Where Do We Get the Data From?

Personal data is primarily collected directly from the individual.

Data may be collected, for example, through:

  • the contact form
  • Microsoft Bookings, if the user books a meeting or requests contact
  • email or other direct communication
  • customer or cooperation relationships
  • website cookies and analytics

5. For What Purposes Do We Use Personal Data?

We use personal data for the following purposes:

  • responding to contact requests
  • processing contact requests
  • managing appointment bookings
  • managing customer relationships and possible cooperation relationships
  • developing the website, communications and marketing
  • carrying out possible direct marketing when there is an appropriate legal basis or separate consent
  • fulfilling legal obligations, such as accounting obligations
  • Personal data provided through the contact form or appointment booking system is primarily used to respond to the contact request, arrange a meeting, and handle the matter.
  • Contact details collected through these channels are not used for direct marketing without a separate legal basis. If the data is to be used for direct marketing, separate consent will be requested where necessary.

6. Legal Basis for Processing Personal Data

Depending on the situation, the processing of personal data is based on:

  • the individual’s consent
  • preparing or fulfilling a contract
  • the data controller’s legitimate interest in responding to contact requests, managing appointment bookings, maintaining customer relationships, and developing the website and communications
  • legal obligations, such as accounting obligations

When processing is based on consent, the consent can be withdrawn at any time.

7. Is Providing Personal Data Mandatory?

Using the contact form and booking an appointment are voluntary.

However, we need the information requested through the form or appointment booking in order to respond to the contact request, arrange a meeting, or handle the matter.

If the necessary contact details are not provided, we may not be able to respond to the request or carry out the appointment booking.

8. How Long Do We Store Personal Data?

Data received through the contact form is stored for a maximum of 12 months, unless the contact request leads to a customer or cooperation relationship.

Information related to appointment bookings is stored for as long as necessary to carry out the booking, manage communication, or handle a possible customer or cooperation relationship.

Customer data is stored for the duration of the customer relationship and thereafter only for as long as necessary, for example due to contractual responsibilities, customer relationship management, or legal obligations.

Accounting material is stored for the period required by law.

Personal data is not stored longer than is necessary for the purposes for which it is processed.

9. Cookies, Analytics and Marketing

D!Mea Global Oy’s website uses cookies and similar technologies.

Cookies are used to ensure the technical functionality of the website, improve user experience, analyse website usage, and possibly target marketing and advertising.

The website uses necessary cookies that are required for the website to function. In addition, the website may use analytics and marketing cookies, such as cookies related to Google Analytics and Google Ads.

Necessary cookies may be used to enable the website to function. Analytics and marketing cookies are used based on the user’s consent.

The user can manage and change cookie settings through the website’s cookie banner.
More information about cookies, their purposes, and how to change cookie settings can be found in our separate Cookie Policy.

10. Disclosure of Data and Processors

Personal data is not sold or disclosed to third parties for marketing purposes.

Data may be processed in the systems of trusted service providers and personal data processors when this is necessary for the operation of the website, analytics, marketing, communications, appointment bookings, customer relationship management, or fulfilling legal obligations.

Such service providers and processors may include, for example:

  • technical website service providers
  • email service providers
  • Microsoft Bookings appointment booking system
  • analytics and marketing tools, such as Google Analytics and Google Ads
  • customer relationship management systems, meaning CRM systems
  • accounting service providers

Data may also be processed in a customer relationship management system, meaning a CRM system, when this is necessary for managing contact requests, customer relationships, or possible cooperation relationships.

D!Mea Global Oy ensures that service providers and processors process personal data only for agreed purposes and with appropriate safeguards.

11. Transfers of Data Outside the EU or EEA

Some of the services used, such as Google Analytics, Google Ads, Microsoft Bookings, or a future CRM system, may involve the processing or transfer of personal data outside the EU or EEA through the service providers used.

If personal data is transferred outside the EU or EEA, appropriate safeguards are used, such as the European Commission’s standard contractual clauses or other transfer mechanisms permitted under data protection legislation.

12. Rights of the Data Subject

You have the right to:

  • receive information about the processing of your personal data
  • access the personal data processed about you
  • request the correction of inaccurate or incomplete data
  • request the deletion of your data
  • request the restriction of processing
  • object to the processing of your personal data in certain situations
  • withdraw your consent
  • request the transfer of data from one system to another where this is possible under applicable legislation

You can exercise your rights by contacting the data protection contact persons listed in this Privacy Policy.

You also have the right to lodge a complaint with a data protection authority if you believe that your personal data is being processed in violation of data protection legislation.

13. Protection of Data

We process personal data confidentially.

Access to personal data is limited to those persons and service providers who have a justified need to process the data in order to perform their duties or provide the service.

We protect personal data with appropriate technical and organisational measures.

14. Automated Decision-Making and Profiling

D!Mea Global Oy does not use personal data for automated decision-making or profiling that would have legal effects or similarly significant effects on an individual.

15. Changes to This Privacy Policy

We may update this Privacy Policy if the processing of personal data changes or if legislation, our services, or the systems we use require updates.

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